Warby Collectibles

Note to all customers we will be closed from 24th July until 10th August 2009. Any orders placed during this time will be processed immediately after the 10th August.

On accepting the Terms and Conditions below there may be a slight delay with a blank centre screen before you are taken to a secure payment details page.

Orders placed now will be dispatched within 2 working days. Next Day Special Delivery Orders dispatched the same working day if received before 3.30 pm.

Orders can be placed online or by post. Please see our Contact page for our postal address. For Postal orders please use the order form included in Shopping Basket which can be printed, once completed. Orders from outside the UK can only be accepted online.

Orders placed on-line will be confirmed automatically by email. This does not guarantee that we can meet your order. You will be contacted promptly if your order cannot be met or if there is a delay in despatch and you will be refunded as appropriate.

All items shown are in stock unless indicated and we will aim to keep this as accurate as possible. However, if we are unable to supply an item that you have ordered, we will contact you immediately and refund your money.

Prices are as displayed on our website and are in British Pounds. We try to ensure that prices shown on our website are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and if you wish to cancel your order, we will refund your money.

Prices displayed are inclusive of VAT at %15 but exclude delivery charges. Please see the Delivery section below for charges.

PAYMENT

Payment can be by Visa or MasterCard credit card or by Switch, Solo or Delta debit card if you are ordering online through World Pay secure sites. PAYPAL is also accepted.

We do also accept credit or debit card orders over the telephone.

You may pay by cheque, postal order or money order if you wish. Payment will need to be received and cheques cleared before goods are dispatched. Please contact us on 01903 787049 for more details.

Cheques should be in pounds sterling and drawn on a UK bank. They should be made payable to R.S. WARBURTON. Please ensure that any postage charge is included.

Payments from overseas customers will only be accepted by credit/debit card or Paypal and these must be made online.

No contract will exist between Warby Collectibles and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods.

DELIVERY

Delivery Charges

• UK addresses:
               - for all orders  - £2.95 ( FREE for orders over £30 in total )

• European Union addresses (excluding UK) - from £8.50 on a rising scale. (EU countries are Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden.)
• Non – European Union addresses - £9.50 on a rising scale subject to the number of items purchased.

We do not deliver to PO box numbers.

Our aim is to process and despatch all orders placed before 4:15pm (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 4.15pm or at weekends will be processed the next working day.

Orders requesting Next Working Day Special Delivery must be received before 3.30 pm.

For UK orders, goods should normally be received within 3 days of the order being placed, but please allow up to 5 days, especially during seasonal busy periods. Overseas orders should normally be received within 7/10 working days.

We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. Orders may require a signature on delivery.

Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund.

We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs.

For security reasons, overseas orders will only be delivered to the cardholder’s billing address.

Refunds

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.

We will credit the price of the cancelled products once we have received and checked them. We will not refund any postage costs incurred.

21 Day Money Back Guarantee

In addition to the above, we also offer a 21 Day Money Back Guarantee. If you have purchased an item within the last 21 days and for whatever reason you are not happy with it, please call us on 01903 787049 and we will issue you a returns number. Simply return the item unused in its original packaging, quoting the returns number you have been given, to the address shown below.

Once the item has been received, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

Damaged Goods

­We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email or call us on 01903 787049. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. We will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. You will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs. Our returns address:

Mr R S Warburton

10 Montgomeri Drive

Rustington

West Sussex

BN16 3TY

UK

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.

 All rights in the designs and information on our website are owned by us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us.

You will be responsible if you breach these terms of use and will reimburse us for any loss caused to us as a result of your misuse.

If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions.

Your statutory rights as a consumer remain unaffected.

These terms are governed by the laws of England and Wales. Any disputes arising will be dealt with by the courts of England and Wales only.

Disclaimers

This website and its contents are provided to you on an "as is" and "as available" basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses.

We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website.

We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error free or uninterrupted.

We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control.

Links to other sites

We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.

Complaints / Feedback / Recommendations

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner.